Customer care
Help with your order.
A summary of how shipping, refunds and subscriptions work across our brands. Each store's full policies apply to purchases made on that store.
Shipping
Processing time
Orders are normally processed within 1–3 business days after payment is confirmed. During promotions, holidays or other busy periods, processing may take up to 5 business days. We process orders Monday through Friday, excluding US holidays.
Delivery time
Standard shipping to the United States is estimated at 5–8 working days after your order ships. Processing time is separate from transit time, and delivery estimates are not guaranteed.
Tracking
We email your tracking information when your order ships. Please allow 24–48 hours for the carrier's tracking to update.
Address accuracy
Please check your delivery address before placing an order. Orders returned because of an incorrect address may need additional processing and shipping charges.
Returns & refunds
90-day money-back guarantee on first orders
Our Noxtee brand offers a 90-day money-back guarantee on your first order. Send your request within 90 days of confirmed delivery to contact@noxtee.com, with your order number and a short description.
- The guarantee applies to your first order only. Repeat purchases, refill orders, subscription renewals and recurring charges are not covered.
- Shipping and handling charges are not refunded.
- You do not need to send the product back; physical returns are not accepted.
Subscriptions
Subscriptions renew automatically at the interval you choose, and your payment method is charged for each renewal until you cancel. To stop the next renewal, cancel in your customer portal or email support at least 24 hours before your next billing date. Cancelling stops future renewals; it does not refund an order that has already been charged.
Order problems
If a product arrives damaged, defective or incorrect, an order has not arrived, or you believe a charge was made in error, contact us and we will look into it. Nothing in our policies limits rights you have under applicable law.
Full store policies
The policy in place on the store at the time of your purchase governs your order. For Noxtee:
Contact customer care
For Noxtee orders, email contact@noxtee.com. For anything else, email contact@innovativeexeed.com. Please do not email full card numbers.
30 N Gould St, Ste R, Sheridan, WY 82801, United States